> ## Knowledge Base Index
> Fetch the complete knowledge base index at: https://doc.ecomx.co/sitemap.xml
> Use this file to discover available pages before exploring further.
> Pure-Markdown content can be obtained by appending a '.md' suffix to the content URLs listed in the sitemap (without the trailing slash).

# Can I Get a Theme Refund?

eComX team is not responsible for issuing refunds for themes.

All theme purchases are processed directly through the Shopify system. Theme developers do not have the ability to intervene in this process. In addition, **all transactions are considered final sales and are non-refundable**. This policy is stated in Shopify’s official documentation [here](https://help.shopify.com/en/manual/online-store/themes/adding-themes#buy-a-theme).

If you wish to **transfer your theme license to a new store** and request a refund for the old store, please follow the steps in [this guide](https://help.shopify.com/en/manual/online-store/themes/managing-themes/unlicensed-themes#transfer-a-theme) and contact Shopify directly for assistance.