> ## Knowledge Base Index > Fetch the complete knowledge base index at: https://doc.ecomx.co/sitemap.xml > Use this file to discover available pages before exploring further. > Pure-Markdown content can be obtained by appending a '.md' suffix to the content URLs listed in the sitemap (without the trailing slash). # How to Interact with Our Chatbot ## Introduction to the Chatbot Whether you are a paid user or currently on a trial, you can always reach out to the eComX support team. In addition to providing active human support during peak hours, eComX has also developed an AI-powered support system. This AI chatbot is fully trained with extensive knowledge about our themes, familiar with different types of support tickets, capable of learning from real conversations, and able to handle complex custom-code requests. Beyond feature support and theme usage guidance, the AI chatbot can also help you: * Find the theme that best fits your business * Guide you through theme trials or purchases * Provide information about current promotions and discount programs While chatting with the AI chatbot, you can always request to speak with a human. The AI will forward your ticket to an available human agent, and our team will respond as quickly as possible. You can find the chatbot on our official website: ecomx.co ## Getting Familiar With the AI Chatbot Interface When you visit the website, the AI chatbot will appear in the bottom-left corner of your screen. It includes two main parts: * Welcome message * Live chat bubble [![](https://storage.crisp.chat/users/helpdesk/website/-/8/0/9/2/8092f17ca507e000/dd931954-8f6f-4e7c-b3c7-646c60_1h8w8wx.png)](https://downloads.intercomcdn.com/i/o/h9w3pjg7/2544061545/be14b0f8349dada7c1470c2ffa74/image.png?expires=1792401300&signature=410bfe30125509fac8743789f17ec341bcebfa6da0b7643a29dcd61350707944&req=diUjEsl4nIRbXPMW1HO4zddHz7FzrW1Aw0PVbDlWhP7NzTzTHydK1vVPtXd8%0AquV%2BPbcJtwt3bH7aZDc%3D%0A) ### Welcome Message When you visit our website, the welcome message will popup with a pre-sale question: **“Or need help choosing a theme?”** If you are looking for a theme that suits your business needs and model, click this button and provide the necessary information to our AI chatbot. It will help you identify the most suitable theme. eComX currently has **17 themes** listed on the Shopify Theme Store. You can view them [here](https://ecomx.co/themes). If you have questions regarding the theme setup or features, click the live chat bubble to start a conversation with us. ### Live Chat Bubble When you click on the live chat bubble, you will see the main interface, which includes two tabs: * Home * Messages [![](https://storage.crisp.chat/users/helpdesk/website/-/3/a/c/4/3ac46575ceea9000/1116369f-11c6-490e-a695-60f3b8_1xb0tvh.png)](https://downloads.intercomcdn.com/i/o/h9w3pjg7/2544068148/b99de58f9ea80a6eb6c9508a7acc/image.png?expires=1792401300&signature=01c8705a28f91e23e3d5dca975c3bceca96d339b872cd3c8d4ca89d784e0f2b6&req=diUjEsl4lYBbUfMW1HO4zbIYJhOqcWXfyaQ5qXdGvsLtFjltIoB67OrewUZt%0AJuXNQopmGFJBouGydRY%3D%0A) #### Home From this screen, you can: * Start a new conversation by clicking **“Start a conversation”** * Explore our themes and support articles by clicking **“Search for help”** #### Messages This tab stores all conversations you’ve previously started with our live chat system. You can also start a new conversation from here. ### Start a Conversation When beginning a new conversation, to ensure a smoother and faster support process, we will need to collect your **Email,** **Store URL** and **Theme**. After that, please try to describe your issue in as much detail as possible so our AI chatbot can provide clear and accurate answers. [![](https://storage.crisp.chat/users/helpdesk/website/-/2/5/4/7/2547211302239600/7528cc4f-aeec-4cdc-912f-821333_jw9doe.png)](https://downloads.intercomcdn.com/i/o/h9w3pjg7/2544070378/ac1493ec25ceda5f180f709a6729/image.png?expires=1792401300&signature=a148d378e45785fb6415b735d0f1b5789150a61cdae2ee293119d507a357db9a&req=diUjEsl5nYJYUfMW1HO4zd8l2jVANxO0M6VzbvpN43SyQaTBjI2CmBaDvJhF%0AKKbHxBz4aR9yOEv7Elk%3D%0A) ## Chat history You can check your chat history, including all previous chats with eComX, by clicking on “Messages”: [![](https://storage.crisp.chat/users/helpdesk/website/-/e/1/0/4/e1046fe040bfc000/744623d5-5577-4f8f-a048-b4184f_11zjbc7.png)](https://downloads.intercomcdn.com/i/o/h9w3pjg7/2544071522/56602b48f97c0add441063a051fc/image.png?expires=1792401300&signature=236c704b9148a5da0ee10f95c53a8e009a3de05e080904b0f2734be1cb04b9ab&req=diUjEsl5nIRdW%2FMW1HO4zWeQTva4rqrE2R2b25KtxWI4StWx26%2Btm5q2SWTW%0A9DuSDpzzOjiGue4tzm0%3D%0A) ### Other Actions In the chat interface, click the three-dot icon in the top-right corner to: * Expand the chat window * Download your chat transcript ## Ticket Closing Process If your issue is resolved, your ticket will be closed. If you want to follow up on this issue, you must return to the same conversation **within 24 hours**. After 24 hours, the ticket will be permanently closed and you will not be able to continue the chat. In that case, you will need to start a **new conversation**.