> ## Knowledge Base Index
> Fetch the complete knowledge base index at: https://doc.ecomx.co/sitemap.xml
> Use this file to discover available pages before exploring further.
> Pure-Markdown content can be obtained by appending a '.md' suffix to the content URLs listed in the sitemap (without the trailing slash).

# Theme Support from eComX Team

# Theme Support

Reach out to us to ask questions, get additional assistance and theme support when using eComX themes, including [Blum](https://themes.shopify.com/themes/blum/presets/blum), [Normcore](https://themes.shopify.com/themes/normcore/presets/normcore), [Shine](https://themes.shopify.com/themes/shine/presets/shine), and [Electro](https://themes.shopify.com/themes/electro/presets/electro)

Our support staff is always happy to help. If you need any assistance, you can reach out to us via live chat on [our website](https://ecomx.co/) or through our [Contact page](https://ecomx.co/contact).

# Shopify Support

Shopify provides [24/7 support](https://help.shopify.com/) to all its customers. Shopify Support covers any platform questions or issues. For example, if you need assistance with using the Shopify Admin tools like product setup or your store settings.

Shopify Support also handles all Checkout support. For checkout page issues, contact Shopify Support directly. The checkout page and theme are separate systems. Checkout is a function of Shopify and can’t be controlled by the theme.

# App Support

For all app-related issues or questions, Shopify’s policy requires app developers to be responsible for ensuring compatibility with themes in the Theme Store. It’s best if you reach out to each individual app developer when requiring assistance with their app, functionality, or conflicts. We can only support the code we write which is the code of the Electro theme. Integrations with apps are handled by app developers directly. Each app developer has their own support system in place and can help you with issues regarding their app.

# Contact Shopify Experts

For any custom code requests or theme customizations, it is highly recommended to duplicate your theme before editing the theme code, to avoid a broken storefront. We suggest you contact a [Shopify Expert](https://shopify.pxf.io/jRDrOM) if you have any custom code requests.

Shopify Experts are advanced developers who provide many custom solutions for your store and also quick task-based solutions. They can provide full support for their work. At the time being, the eComX team does not provide any custom coding services.